ThriveOn Return & Satisfaction Guarantee Policy

At ThriveOn, we stand behind the quality and effectiveness of our products. If you’re not completely satisfied, our return policy is designed to give you peace of mind—while keeping things fair and simple for everyone.  

1. 30-Day Money-Back Guarantee 

You may return your order within 30 days of delivery for a refund or store credit, subject to the conditions below.  

2. Return Eligibility 

  • Unopened Products – Eligible for a full refund, excluding shipping, within 30 days of delivery. 
  • Opened Products – Only eligible for return under our First-Time Purchase Guarantee for ThriveOn Stronger (see below). 
  • ThriveOn Stronger – First-Time Purchase Guarantee – If this is your first time trying ThriveOn Stronger and you’re not satisfied after using it for at least 30 days, you may request a full refund, even if the product is opened. To activate this one-time Satisfaction Promise, contact our support team within 40 days of delivery and include the phrase:

    "Requesting ThriveOn Satisfaction Promise"
    Applies to one unit per household and cannot be combined with bulk orders or other offers.     
  • Subscription Orders – The first order in a subscription is eligible under our standard return policy. Future recurring orders are not returnable unless the product arrives defective. 
  • Defective, Damaged, or Incorrect Items – If your product arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We’ll send a replacement or issue a full refund, including shipping. 

3. Return Process 

  1. Contact Us – Email care@trythriveon.com within the return window for your product. 
  2. Receive Instructions – We’ll issue a return authorization and provide a Return Merchandise Authorization (RMA) number along with detailed return instructions. 
  3. Prepare Your Return – Place the item securely in its original packaging, along with the return form provided. Clearly mark your RMA number on the outside of the package. 
  4. Ship the Product – Mail your return to:

    ThriveOn C/- VOX
    Attn: Returns – RMA #    [your number]
    3581 South Mountain Vista Parkway 
    Provo, UT 84606 
    USA 
    Tel: 801 822 5520

    You are responsible for return shipping unless the item is defective or incorrect. We strongly recommend using a trackable shipping method to ensure your return is received.
  5. Inspection & Refund Timing – Once we receive and inspect your return, we’ll process your refund or store credit within 7–10 business days. Refunds will be issued to your original payment method. If the return does not meet eligibility criteria, we’ll contact you.  

4. Exceptions & Non-Returnable Items 

  • Sale Items – Products purchased on sale or during special promotions are final and not eligible for return. 
  • Bulk Purchases – Orders of 3 or more units of the same product are only returnable if all units are unopened.

5. Subscription Cancellations & Refunds 

  • You may cancel your subscription anytime before the next order is processed. 
  • Shipped orders fall under the standard return policy. 
  • Exceptions: 
    • First-Time Purchase of ThriveOn Stronger (see above). 
    • First order in a subscription (eligible under normal return terms). 

6. Shipping Costs & Refund Policy 

  • Return Shipping – Customers are responsible for return shipping unless the product is defective or incorrect. 
  • Original Shipping Fees – Non-refundable unless the item is defective or incorrect. 

7. Satisfaction Commitment 

We’re here to help you thrive. If you have any concerns, reach out to our team. We’ll do everything we can—whether that’s offering product guidance, issuing a replacement, or helping you find the right support. 

8. Fair Use Policy 

To protect the integrity of our return program, ThriveOn reserves the right to deny refund or return requests in cases of suspected misuse or excessive returns.